Free upgrades

An FBI hostage negotiator, a 19th century French economist, and 7 other things worth your time.

I once wrote about an FBI hostage negotiator who explained how to get free upgrades when you travel.

This would be Chris Voss, author of Never Split the Difference. I liked his book, and I was drawn to his travel techniques — especially how much of it had to do with setting expectations at every step for what might come next.

Here’s an abbreviated versio…