An FBI hostage negotiator, a 19th century French economist, and 7 other things worth your time.
I once wrote about an FBI hostage negotiator who explained how to get free upgrades when you travel.
This would be Chris Voss, author of Never Split the Difference. I liked his book, and I was drawn to his travel techniques — especially how much of it had to do with setting expectations at every step for what might come next.
Here’s an abbreviated versio…
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