Understandably by Bill Murphy Jr.

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An FBI hostage negotiator, a 19th century French economist, and 7 other things worth your time.

Bill Murphy Jr.
May 12, 2021
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I once wrote about an FBI hostage negotiator who explained how to get free upgrades when you travel.

This would be Chris Voss, author of Never Split the Difference. I liked his book, and I was drawn to his travel techniques — especially how much of it had to do with setting expectations at every step for what might come next.

Here’s an abbreviated versio…

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