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Douglas M. Aiken's avatar

Bullseye! You nailed every thought I have on phone auto attendant systems. This should be required reading in the C suite of the Fortune 500.

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Carlton Owen's avatar

Your recommendations for phone options for companies is the best I've ever seen. I've experienced ALL of the bad options you listed and recently got caught in a loop when calling a very good company's "trouble shooting" line. The very first AND THE ONLY OPTION was to hear about a special sales offer that caught me a loop that never allowed me to speak to a service person or get to ANY other option. SHEESH!

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