Jeff Bezos's email address

My leaf blower, Jeff's email address, the connection, and 7 other things worth your time.

A few years ago, when we moved out to the suburbs, I bought a lawn mower.

Our yard isn’t huge, so I went with an electric one. But, when I went to use it for the first time, the battery was a dud.

Thus began a customer service oddyssey.

Eventually I gave up and sent an email directly to the company CEO. To my slight surprise, I got a call a day later from a top executive apologizing, offering to replace the battery, and throwing in the additional product of my choice as a way of making it up.

I went with a leaf blower. They assured me that as a first time suburban homeowner, I would find it useful.

Warning: Apparent nonsequitor coming up, but it will hopefully make sense in a minute.

I’ve written a lot of articles about Jeff Bezos over the years: more than 150 according to Google. And when I do so now, I try to remember to email him directly beforehand.

At first, I did this to try to short-circuit Amazon PR, and ask for comments. Since I never got a reply, and yet the emails also never b…