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Paul Vail's avatar

I've worked retail (for a big hardware concern that will remain unnamed). Watched daily as thieves walked out our doors with hundreds and sometimes thousands of dollars in merch. We can't say or do a thing. Why are we even there?

In our area, we had a senior citizen waterer in a garden center of another chain pushed to the ground and die of their injuries from a thug stealing a few tools. We've had LPs and staff fired for pursuing a thief with a cart full of tools who shoved a older woman to the ground as he made his escape.

And we undergo hours of training on how not to pursue. Anyone may be a shoplifter. We cannot profile because we've seen older white men in 3-piece suits steal, little blue-haired ladies, as well as street riff-raff. Not to mention the Retail Organized Crime element that know our rules on shoplifting prevention better than we do.

To get paid mediocre wages at best (usually between $15-18/hr after years of working for these chains), to watch C-suite management rake in six and 7-figure bonuses for their 'improvement' of EPS quarterlies based fully on stock buy-back programs - rather than share in that massive profit in the form of better wages for the people who actually generate the net gains. Corporate retail is broken. Indentured servitude to an uncivil customer base (don't get me started on the impoliteness of the general shopper) is the lot of many if not most retail staff. We are continuously harranged by our managers to push credit cards, or spruce up our stores for some VIP-regional VP walk through visit, while understaffed for the tasks and customer load, woefully underpaid. And the icing on our cake is to watch the daily thieves gain more for ten minutes of stealing than we'll make for a full day. It is disheartening to say the least. Someone is buying their goods. Someone looks the other way. Maybe that could be a follow up article.

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Tommy Jennings's avatar

I get it - safety for employees. But the deeper issue is, of course, when is too little, actually, 'TOO LITTLE'. Open the gates to any store, and welcome those who want to just take what they want have a field day. It's a conundrum, to be sure. But if I had an employee that respected their workplace, and their employer, I'd want every employee to have the attitude of 'do not take "my" stuff'. And if a worker was fired for chasing a shoplifter, and was subsequently fired for their actions, I would hire him/her in a minute. Sure, they went against policy. But just a sure, they were protecting the assets if their employer.

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