I did not email you about the glitch of repeat emails because I figured many others would. I am a loyal subscriber so this is not a deterrent for me to keep enjoying Understandably.
Received just one this morning. I don't understand why people would cancel over something that was obviously a glitch. I just deleted the extras - took all of about two seconds out of my day.
Apr 11, 2022·edited Apr 11, 2022Liked by Bill Murphy Jr.
I’ll take your glitch - and raise you one! I never got multiple emails from you, but that may have been because I was hacked. I went to put in a new streaming device but it wouldn’t allow me to connect to my internet. Come to find out that I’d been hacked and didn’t have any internet, phone or tv service at all yesterday. Of course, that’s the day everyone decided to contact me. Naturally. So like you, trust and verify. I’ll see how today goes. If the people trying to contact me were angry, then I guess I was spared their wrath. I can usually find an upside.
I would consider this technological glitch a way to weed out the riffraff then, haha. Unbelievable that 1000 people would unsubscribe over a technological glitch.
Bill - I enjoy being part of your community. Sorry to hear that, despite your continued efforts to deliver a really outstanding experience, problems seem to persist. Rooting for you, man!
Bill, only once so far. Sorry to hear you had some “pissed” subscribers. Grace is always in order, since none of us is perfect. If the worst thing that happened to you over the weekend is that you received five unwanted emails.....? Well good for you. Sorry that disturbs you!
Let’s put this in perspective. Print newspapers traditionally have strived for one complaint per 1,000 deliveries. I say strive for because they more often than not hit somewhere between two and four/1,000. It takes somewhere in the five consecutive days in a row misses for someone to think about canceling. That’s for a missed paper. In my 40-year newspaper career I don’t recall ever hearing of someone that canceled for receiving too many newspapers.
I’m not going to do the math here (after all, I am retired) but I feel you are safely within an acceptable range, especially when you consider readers did not miss an issue, only that they received a couple of extra “copies.”
I subscribed from the get go and find the work and your team do extremely valuable way more often than not. The negative reactions referenced made me want to subscribe all over again. I think I'll do so with a second account to a second email address. Keep on keeping on. We can all and should all strive to do better and be better at everything, and it starts with us being better humans (hopefully).
Bill, I am one of those who received multiple emails in the last few days. I don't know if it's a technical glitch as much as an IT tech with a substance abuse problem. But, here's the thing: The glitch has caused you damages in the form of lost paid subscribers. This entitles you to file a liability claim against the vendor. The vendor will have Cyber liability coverage (most likely of at least $1 million). As an insurance professional I encourage you to seek remedy by filing the claim.
I am proud of PM Johnson for his visit. It gives the impression of saying "screw you" to Putin. Standing up to a bully is the only course of action.
OMG… you sent me more than 1 email because of glitch! I’m PISSED (said no one with whom I would like to be associated with)
I did not email you about the glitch of repeat emails because I figured many others would. I am a loyal subscriber so this is not a deterrent for me to keep enjoying Understandably.
Received just one this morning. I don't understand why people would cancel over something that was obviously a glitch. I just deleted the extras - took all of about two seconds out of my day.
I’ll take your glitch - and raise you one! I never got multiple emails from you, but that may have been because I was hacked. I went to put in a new streaming device but it wouldn’t allow me to connect to my internet. Come to find out that I’d been hacked and didn’t have any internet, phone or tv service at all yesterday. Of course, that’s the day everyone decided to contact me. Naturally. So like you, trust and verify. I’ll see how today goes. If the people trying to contact me were angry, then I guess I was spared their wrath. I can usually find an upside.
All communications from Bill Murphy Jr. are worth it, even the repeats.
Don't Worry Be Happy https://g.co/kgs/eVnwRu
Only one today! Three on Saturday. Hard to believe a thousand readers were so upset with a server issue that they cancelled.
It is beyond my comprehension why anyone would be angry, or unsubscribe due to a couple of duplicate emails.
I would consider this technological glitch a way to weed out the riffraff then, haha. Unbelievable that 1000 people would unsubscribe over a technological glitch.
Bill - I enjoy being part of your community. Sorry to hear that, despite your continued efforts to deliver a really outstanding experience, problems seem to persist. Rooting for you, man!
Your doing fine, regards
Bill, only once so far. Sorry to hear you had some “pissed” subscribers. Grace is always in order, since none of us is perfect. If the worst thing that happened to you over the weekend is that you received five unwanted emails.....? Well good for you. Sorry that disturbs you!
I've only ever received one copy. Must be very low on the priority list! :-))
Let’s put this in perspective. Print newspapers traditionally have strived for one complaint per 1,000 deliveries. I say strive for because they more often than not hit somewhere between two and four/1,000. It takes somewhere in the five consecutive days in a row misses for someone to think about canceling. That’s for a missed paper. In my 40-year newspaper career I don’t recall ever hearing of someone that canceled for receiving too many newspapers.
I’m not going to do the math here (after all, I am retired) but I feel you are safely within an acceptable range, especially when you consider readers did not miss an issue, only that they received a couple of extra “copies.”
I subscribed from the get go and find the work and your team do extremely valuable way more often than not. The negative reactions referenced made me want to subscribe all over again. I think I'll do so with a second account to a second email address. Keep on keeping on. We can all and should all strive to do better and be better at everything, and it starts with us being better humans (hopefully).
Bill, I am one of those who received multiple emails in the last few days. I don't know if it's a technical glitch as much as an IT tech with a substance abuse problem. But, here's the thing: The glitch has caused you damages in the form of lost paid subscribers. This entitles you to file a liability claim against the vendor. The vendor will have Cyber liability coverage (most likely of at least $1 million). As an insurance professional I encourage you to seek remedy by filing the claim.
I am proud of PM Johnson for his visit. It gives the impression of saying "screw you" to Putin. Standing up to a bully is the only course of action.