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Susan Fox's avatar

The worst experience for me was with car insurance company, Liberty Mutual. When my daughter’s car windshield was cracked, I called 3 times trying to get a representative. I ended up paying it myself since I couldn’t get anyone on the line. I later got a letter that Liberty Mutual was dropping me for too many claims. I had NO CLAIMS!! After switching companies, I had to call the company who compiles data for the Liberty Mutual and found out that each time I called the automated system at Liberty Mutual, it generated a “claim” and claim number. Even though I never actually used the insurance and all three claims showed up as $0 paid out, Liberty Mutual dropped me as they considered those to be claims. The data company is going to fix my record and dispute it to Liberty Mutual, but I want nothing to do with them. If I can’t get a rep to help with a window crack, I don’t want to rely on them for anything worse! Car insurance is a scammy business in my opinion, but that’s another topic altogether!! Lol

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