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Glenn B.'s avatar

One of the many reasons I’m so drawn to Understandably is, getting to the “soul” of an event, or a person, or both.

Bill, you do such an incredible job of this. You take me to places I wouldn’t have the chance to go, or deeper into things or people I wouldn’t think to dive further into.

Today is a perfect example. This would just have been a picture for me.

5 days a week, I feel my world has expanded with an unexpected gift…it’s like someone came to me with a “heightened knowledge” and said “Here…open up and make some room for this in there…”

I just…I…well…………thank you.

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Catherine Howard's avatar

Here is emotional intelligence at work. The passengers and crew worked together to support the creation of photography that no one had ever seen before. By speaking up and asking for help, he energized everyone and each person was able to feel good about the flight and their participation.

I do have to wonder if the FAA had any comments about the 180 turns multiple times? So everyone had the winning ticket, so to speak, and Southwest got the best ever public relations story. And you have the print on the wall to prove it!

Thanks for the inspiration to gather people together with one goal in mind. Like clockwork. I'm so happy and lucky to have found you. Have a great time and come back whenever you feel like it. I'll be here.

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